This course equips the Front Desk Officer at Doo Havilah Aesthetics with the practical skills to deliver an exceptional client experience while turning enquiries into consultations and bookings.
You will learn how to respond promptly to enquiries, handle phone calls professionally, ask the right discovery questions, communicate treatment prices with context, handle objections, follow up with purpose, and make booking decisions easier for clients.
The training also covers ethical recommendations, rebooking, client privacy, complaint handling and the importance of building trust without pressuring clients or making unrealistic promises.
By the end of this course, you should be able to manage enquiries confidently, guide clients towards appropriate consultations, improve booking opportunities, and ensure every client feels heard, respected and valued.
Course outcome: Become a confident, client-focused Front Desk Officer who supports clinic revenue through excellent service, effective communication and ethical booking practices.
Core principle: Every enquiry is an opportunity. Listen, understand, guide and make the next step easy.
